Privacy Policy

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INTRODUCTION

Lift-U (Pty) Ltd ("Lift-U", "we", "our", or "us") respects your right to privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

By using Lift-U's services, website, or communication channels, you consent to the processing of your personal data as outlined below.

INFORMATION WE COLLECT

We may collect the following personal information:

2.1 Clients:

• Full name, contact number, and email address
• Residential and work addresses for pickup and drop-off
• Payment details (where applicable)
• Travel schedules and rote preferences

2.2 Drivers/Contractors

• Full name, ID number, driver's license, and vehicle details
• Contact information and proof of address
• Banking details (for payments)
• Background check for verification information

2.3 Website Visitors

• IP address, browser type, and access times
• Contact form details you voluntarily provide

WHY WE COLLECT YOUR INFORMATION

Lift-U collects and processes personal information to:

1. Provide safe and reliable transport and carpooling services;

2. Commnciate pickup/drop-off details and schedule changes;

3. Manage driver and client relationships;

4. Process payments and maintain accurate billing records;

5. Ensure compliance with safety and insurance requirements;

6. Comply with South African law and insurance regulations

HOW WE PROTECT YOUR INFORMATION

• Personal data is stored securelyin password-protected systems or encrypted cloud storage.
• Only authorised personnel have access to sensitive data.
• We apply reasonable technical and organisational safeguards to prevent unauthorised access, loss, or misuse.

INFORMATION SHARING

We will not sell opr share your personel information wunauthorised parties. Information may only be shared when necessary to:

• Provide services through verified Lift-U drivers;
• Comply with legal or law enforcement requests;
• Process secure payments through trusted providers;
• Handle emergencies involving your safety.

All third parties are bound by confiodentiality and POPIA compliance.

DATA RETENTION

Lift-U retains personal information only for as long as necessary to fulfil the purposes stated above or as required by law. Once no longer needed, data is securely deleted or anonymised.

YOUR RIGHTS UNDER POPIA

You have the right to:

• Access your personal information held by Lift-U;
• Request correction or deletion of incorrect or outdated data;
• Object to the processing of your personal information;
• Withdraw consent, subject to legal or contractual limitations.

DATA BREACH PROCEDURE

If a data breach occurs, Lift-U will:

• Notify affected individuals and the Information Regulator promptly;
• Take steps to secure systems and prevent further access;
• Provide guidance to affected users on next steps.

POLICY UPDATES

Lift-U may update this Privacy Policy periodically. The updated version will always be available on our website with a new effective date.

CONTACT INFORMATION

For queries or data requests, please contact:

Lift-U (Pty) Ltd

Email: info@lift-u.club

Caper Town, Western Cape

Reg. No. 2025/806248/07